Refund and Policy Terms

1. Refund Policy

Purchases are non-refundable. However, at Smartea's sole discretion, Smartea may choose to grant a refund to the buyer if deemed appropriate.

2. Error Handling and Fees

If an error occurs, or if Smartea identifies a true error (as defined by Smartea) that warrants a refund, Smartea is not obligated to cover any "seller fees" or "platform fees" incurred. These fees will remain the responsibility of the buyer. Any decision to refund such fees will be made solely at Smartea's discretion and goodwill.

3. Product Updates

Updates for relevant products are not guaranteed beyond their initial configuration. This remains true regardless of the severity of need or any other factors that may imply the significance of such updates.

4. External Contact Restrictions

Under no circumstances may a buyer bypass Smartea's authority by contacting external entities, such as the payment platform used by Smartea, to alter transactions.
Buyers are required to act in good faith and contact Smartea directly before pursuing such actions. This approach often leads to better outcomes, including Smartea being more willing to consider refunds without fear of unwarranted damage. To ensure a positive resolution, please contact Smartea before reaching out to "PayPal" or any other external source.